Bespoke Services

As well as offering variations of, and extensions to, MIMS SBS is able to provide bespoke applications for your specific needs.

One example, that went live in 2006, was to satisfy a client need to reduce product related incidents in the delivery chain in order to improve Customer Satisfaction around the world.

SBS delivered a web based service – used by global logistics partners – to allow capture of Goods-in-Transit incident data in near real-time.

Faster, more accurate input of data allows timely investigation of root causes and has led to increased third party recoveries, more pro-active quality improvement initiatives that in turn is giving the desired improved service to clients.

Although focused on Goods-In-Transit the essence of the system is contemporaneous capture of incident details and coordination of follow up activities - thus it can be applied in a range of situations.