Claims are auto-numbered and linked with both Organisation and, if appropriate, Property. Incident and claimant details are captured together with details of all other parties to the claim and a full range of Claims analysis codes is included. The corresponding Policy and Section are auto-suggested and each Claim is ‘funded’ at both reserve and cost levels against Policy Rules on a Claim-by-Claim Basis split across a range of cost headings. An Audit Trail is maintained for all financial transactions and automated alerts are given when aggregate limits are threatened.

Tools are available to generate automated reminders of next action due (displayed on log-on to the system) and facilities exist to produce routine letters and attach correspondence.