Support

A Support Plan will ensure that support begins from the moment an order is placed and continues for as long as you need

• Agree actions and timetable for implementation
• Covers all aspects of the System - from Hardware to Stationery.
• Support in optimising system set-up and pre-loading all necessary data
• Work with you to project manage the delivery 

• MIMS is supported on-line - subject to the necessary in-house IT permissions.
  • This allows problem investigation and on-line Training to be delivered.
• Training can also be in open delegate sessions or provided on client premises
• User Support Notes are available together with on-line Help or Browser based files

• A Help Team, contactable by phone / email, will offer advice and resolve concerns